Terms of Service
Your agreement with Shadesmart for smart window covering solutions and services
Agreement Overview
These Terms of Service ("Terms") govern your use of Shadesmart services and products, operated by China Goodwood Industry. By accessing our website at shadesmartusa.com, placing orders, or using our services, you agree to be bound by these Terms.
If you do not agree with any part of these terms, please discontinue use of our services immediately.
1
Company Information
Legal Entity: Xiamen Goodwood Industry Co., Ltd.
Brand Name: Shadesmart
Established: July 2008 (16+ years manufacturing experience)
Manufacturing Location: Xiamen, Fujian Province, China
Business Model: Direct-to-consumer smart window covering manufacturer
Service Areas: Global shipping with focus on North America and Western Europe
Factory Size: 58,883 ㎡ certified manufacturing facility
Annual Capacity: 11,000,000 units
2
Products and Services
Shadesmart manufactures and sells premium smart and manual window covering solutions including:
Smart Window Coverings
- Smart roller blinds with motorization
- Smart zebra blinds (day/night control)
- Smart honeycomb cellular shades
- Home automation integration (Alexa, Google, Apple HomeKit)
Manual Window Coverings
- Manual roller blinds
- Manual zebra blinds
- Manual honeycomb cellular shades
- Sheer horizontal blinds
Quality Standards
All products are manufactured in our ISO-certified facility with 100% quality inspection, using premium materials and components. Each order undergoes rigorous quality control before shipment.
3
Order Process and Customization
Order Placement
- All orders processed through shadesmartusa.com
- Custom measurements required for made-to-order products
- Order confirmation sent within 2 hours
- Production begins after payment verification
- Both B2C retail and B2B trade pricing available
Customization Options
- Custom sizing to exact window dimensions
- Multiple fabric and color options
- Smart motor and control system selection
- Mounting bracket configurations
- Bulk order configurations for B2B customers
4
Pricing and Payment Terms
Payment Methods
Payment is required in full at time of order placement. We accept:
Pricing Policy
- Factory-direct pricing eliminates middleman markup
- B2B trade pricing available with account registration
- Volume discounts for bulk orders (no minimum quantity required)
- Transparent pricing with no hidden fees
- Prices subject to change without notice due to material costs
5
Production and Shipping
Production Process
- Made-to-order manufacturing for custom dimensions
- 12 production lines with 93 specialized machines
- Quality control at every production stage
- Final inspection by dedicated 16-person QC team
- Secure packaging for international shipping
Shipping Terms
- Global shipping with tracking provided
- North America: 7-14 business days
- Western Europe: 10-16 business days
- Customer responsible for customs duties and taxes
- Address changes must be requested before shipment
6
Installation Support and DIY
We provide comprehensive DIY installation support designed to make installation accessible for homeowners and professionals alike:
Installation Materials Included
- Complete mounting hardware kit
- Detailed step-by-step installation manual
- QR codes linking to video tutorials
- Smart motor programming guides
Technical Support Available
- 24/7 email and chat support
- Remote troubleshooting assistance
- Smart home integration guidance
- Warranty claim processing support
Important Note: While we provide comprehensive DIY support, professional installation services are not directly provided by Shadesmart. For complex electrical work or if you're uncomfortable with DIY installation, we recommend consulting a local electrician or handyperson.
7
Warranty and Returns
2-Year Comprehensive Warranty
We stand behind our products with a comprehensive 2-year warranty backed by our 16+ years of manufacturing experience:
- Manufacturing defects and material failures
- Smart motor and electronic component malfunctions
- Fabric degradation under normal use conditions
- Mounting bracket and hardware failures
- Smart home integration compatibility issues
- Remote control and app connectivity problems
Return Policy
Custom Made-to-Order Products
Due to the custom nature of our window coverings, returns are accepted only for:
- Defective or damaged products upon arrival
- Incorrect products shipped (our error)
- Manufacturing errors or quality defects
Return Process
- Contact customer service within 30 days of delivery
- Provide photos and detailed description of the issue
- Return authorization required before shipping
- Items must be unused and in original packaging
8
Customer Responsibilities
Measurement Accuracy
Accurate measurements are critical for custom window coverings:
- Follow our detailed measurement guide exactly
- Measure twice, order once policy recommended
- Consider mounting type (inside vs. outside mount)
- Account for obstructions and window frame irregularities
- Incorrect measurements may result in non-returnable products
Installation and Safety
Safe and proper installation is the customer's responsibility:
- Read all instructions before beginning installation
- Use appropriate tools and safety equipment
- Consult professionals for electrical connections if needed
- Test all functions before completing installation
- Report any issues during installation promptly
9
B2B Trade Account Terms
Shadesmart offers B2B trade pricing for interior designers, contractors, and resellers without minimum order requirements:
Eligibility
- Interior designers and decorators
- General contractors and builders
- Window treatment retailers
- Home automation specialists
- Property management companies
Benefits
- Factory-direct trade pricing (no minimum orders)
- Volume discounts for larger projects
- Priority customer service support
- Access to professional installation resources
- Extended payment terms for qualified accounts
Registration Process
B2B account registration is simple and fast. Upon approval, trade pricing is immediately available in your account. Business verification may be required for certain account features.
10
Liability and Disclaimers
Limitation of Liability
Our total liability for any claim related to products or services is limited to the purchase price of the specific product. We are not liable for indirect, incidental, consequential, or punitive damages including but not limited to:
- Property damage during installation or use
- Loss of use or business interruption
- Installation labor costs or professional service fees
- Costs related to removal or replacement of defective products
Smart Home Integration Disclaimer
While our smart window coverings are designed to integrate with popular home automation platforms, we cannot guarantee:
- Continued compatibility with future platform updates
- Compatibility with all third-party smart home devices
- Network connectivity or Wi-Fi performance issues
- Performance with discontinued or obsolete smart home systems
Installation and Safety Disclaimer
Customers assume full responsibility for proper installation and safety. We strongly recommend professional installation for electrical connections and complex mounting situations. Improper installation may void warranty coverage.
11
Privacy and Data Protection
We collect and process personal information necessary to provide our services and fulfill orders. Our data handling practices comply with applicable privacy regulations:
Information We Collect
- Contact information (name, email, phone, address)
- Billing and payment information
- Order details and custom measurements
- Communication preferences and history
- Website usage and analytics data
How We Use Information
- Order processing and fulfillment
- Customer service and technical support
- Product improvement and quality assurance
- Marketing communications (with consent)
- Legal compliance and fraud prevention
Data Protection Commitment
We do not sell, rent, or share personal information with third parties for marketing purposes. Information is shared only as necessary to fulfill orders, provide customer service, or comply with legal requirements. See our complete Privacy Policy for detailed information about data handling practices.
12
Terms Modifications and Updates
Right to Modify
We reserve the right to modify these Terms of Service at any time to reflect changes in our business practices, legal requirements, or service offerings. Modifications become effective immediately upon posting on our website.
Notification of Changes
For significant changes that materially affect your rights or obligations, we will provide notice through:
- Email notification to registered users
- Prominent notice on our website homepage
- Account dashboard notifications for B2B customers
Acceptance of Changes
Continued use of our website or services after changes are posted constitutes acceptance of the modified terms. If you do not agree with changes, discontinue use of our services before the effective date.
13
Dispute Resolution
Initial Resolution Process
We are committed to resolving disputes fairly and efficiently. Before pursuing formal legal action, we require:
- Written notice of the dispute sent to our customer service team
- Good faith attempt to resolve the matter through direct communication
- 30-day period for informal resolution efforts
Governing Law
These Terms are governed by the laws of the jurisdiction where China Goodwood Industry is incorporated, without regard to conflict of law principles. Any disputes not resolved through informal means will be subject to the exclusive jurisdiction of courts in that jurisdiction.
Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.
14
Contact and Support
For questions about these Terms of Service, your order, or our products and services, please contact us through the following channels:
Customer Service
- 24/7 email and chat support available
- Order status and tracking assistance
- Returns and warranty claim processing
- Response time: Within 24 hours
Technical Support
- Installation guidance and troubleshooting
- Smart home integration assistance
- Product operation and maintenance advice
- Available during business hours with emergency support
Business Hours
- Monday - Friday: 9:00 AM - 6:00 PM (EST)
- Saturday: 10:00 AM - 4:00 PM (EST)
- Sunday: Email support only
- Emergency technical support available 24/7
B2B Support
- Dedicated B2B account managers
- Priority support for trade customers
- Project consultation services
- Volume pricing and delivery coordination
Agreement Acknowledgment
By using Shadesmart services, placing orders, or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.