Terms of Service
Please read these terms carefully before using our services or purchasing our products
Agreement Overview
These Terms of Service ("Terms") govern your use of Shadesmart services and products, operated by China Goodwood Industry. By accessing our website, placing orders, or using our services, you agree to be bound by these Terms.
If you do not agree with any part of these terms, please do not use our services or purchase our products.
1
Company Information
Business Name: Shadesmart - A Brand of China Goodwood Industry
Established: 2008 (16+ years of manufacturing experience)
Business Type: Direct-to-consumer window covering manufacturer
Service Model: Online sales with comprehensive DIY installation support
2
Products and Services
We offer smart and manual window covering solutions including:
- Smart roller blinds with home automation integration
- Zebra blinds (day/night blinds)
- Honeycomb cellular shades
- Sheer horizontal blinds
- Custom-sized window treatments
- Installation support materials and guidance
Quality Assurance: All products are manufactured in our certified facility with international quality standards and undergo rigorous testing before shipment.
3
Order Process and Pricing
Order Placement
- All orders are processed online
- Custom measurements required for accurate sizing
- Order confirmation sent via email
- Production begins after payment confirmation
Pricing Policy
- Factory-direct pricing with transparent costs
- Volume discounts available for bulk orders
- Shipping costs calculated at checkout
- Prices subject to change without notice
4
Payment Terms
Payment is required in full at the time of order placement. We accept:
Payment Security: All transactions are processed through secure, encrypted payment gateways. We do not store credit card information on our servers.
5
Shipping and Delivery
Production time: 5-10 business days for custom orders
Shipping time varies by location (North America: 7-14 days)
Tracking information provided upon shipment
Customer responsible for customs duties and taxes where applicable
Delivery address changes must be requested before shipment
6
Installation Support
We provide comprehensive DIY installation support including:
- Detailed installation manuals
- Step-by-step video tutorials
- All necessary mounting hardware
- Remote technical assistance
- Email and chat support
- Installation troubleshooting guides
Note: Professional installation services are not directly provided. Installation support is limited to guidance and technical assistance.
7
Returns and Warranty
2-Year Quality Warranty
We stand behind our products with a comprehensive 2-year warranty covering:
- Manufacturing defects
- Motor and electronic component failures
- Material degradation under normal use
Return Policy
Custom Products: Due to the made-to-measure nature of our products, returns are only accepted for defective or damaged items.
Return Window: 30 days from delivery date for eligible returns.
Return Condition: Items must be unused, in original packaging, and in resalable condition.
Return Shipping: Customer responsible for return shipping costs unless item is defective.
8
Customer Responsibilities
Measurement Accuracy
- Provide accurate window measurements
- Follow our measurement guidelines
- Double-check all dimensions before ordering
- Understand that incorrect measurements may result in non-returnable products
Installation Requirements
- Follow installation instructions carefully
- Use appropriate tools and safety measures
- Seek professional help if unsure about electrical connections
- Report installation issues promptly
9
Liability and Disclaimers
Limitation of Liability
Our liability is limited to the purchase price of the product. We are not liable for indirect, incidental, or consequential damages including but not limited to property damage, installation costs, or loss of use.
Installation Disclaimer
While we provide comprehensive installation support, customers assume full responsibility for proper installation. We recommend professional installation for complex electrical connections or when in doubt about safety procedures.
Smart Home Integration
Compatibility with third-party smart home systems is based on current technology standards. We cannot guarantee continued compatibility with future system updates or new platforms.
10
Privacy and Data Protection
We collect and process personal information necessary to fulfill orders and provide customer service. This includes:
Information We Collect
- Contact and billing information
- Order and measurement details
- Communication preferences
How We Use It
- Order processing and fulfillment
- Customer service and support
- Product improvement and quality assurance
We do not sell or share personal information with third parties except as necessary to fulfill orders or as required by law. See our Privacy Policy for complete details.
11
Terms Modifications
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website.
We will notify customers of significant changes via email or website notice. Continued use of our services after changes constitutes acceptance of the modified terms.
We recommend reviewing these terms periodically to stay informed of any updates.
12
Contact and Support
For questions about these Terms of Service, your order, or our products, please contact us:
Customer Service
Available 24/7 for order and product support
Response time: Within 24 hours
Technical Support
Installation guidance and troubleshooting
Available during business hours
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)
Emergency Support: Available for urgent technical issues