Customer Commitment

Your satisfaction is our highest priority. We work hard to ensure every order is processed quickly and delivered with care.

Free Shipping

Enjoy free standard shipping on all orders across North America (USA, Canada, and Mexico) — no minimum purchase required.

Processing & Delivery Times

Custom Products
Production & Quality Control: 3–5 business days
Estimated Delivery: Up to 14 business days

In‑Stock Products
Packaging & Quality Control: 1–3 business days
Estimated Delivery: Up to 10 business days

Shipping Method
Once your order ships, you’ll receive a tracking number to follow your package in real time through trusted carriers such as DHL, FedEx, UPS, or USPS.

Receiving & Inspection
When your order arrives, please inspect the packaging carefully. If you notice any shipping damage or if the product does not match your order, contact us right away and we’ll resolve the issue promptly.

Need Help?
If you have any questions or need assistance, our team is here to help. Reach out anytime — we’re committed to serving you with care and efficiency.

SHEER SHADINGS: For Light as Design
What They Are: An elegant two-layer system of sheer fabrics connected by horizontal vanes. You tilt the vanes to “sculpt” sunlight—creating soft diffusion, beautiful shadow play, and a glowing ambiance.

Choose This Collection If: You are designing with light. Your priority is creating a soft, ethereal atmosphere, eliminating harsh shadows, and maintaining a connection to the outdoors. It’s about artistry, not opacity.

Your Best Choice:
The Ethereal™ Motorized Sheer Shadings are the perfect expression of this category. Precise motor control is key to easily achieving and repeating those beautiful light settings.

Important Note: These provide soft daytime privacy and light diffusion, not darkness. For night-time privacy, you’ll need an additional layer (like a drapery).

Core Focus: Careful handling of sheer fabrics and vane mechanism.

Delicate Fabric: The sheer material is beautiful but can snag. Handle with clean hands and avoid contact with rough surfaces or sharp tools during installation.

Vane Alignment Test: After mounting, use the control system (bead chain or motor) to gently tilt the vanes up and down through their full range. Ensure all vanes move in unison smoothly. A break-in period is normal.

Motorized Calibration: Smart sheer shadings may require a calibration cycle in the app to set the upper and lower travel limits for the vane tilt function. Refer to the motor-specific guide.

For All Shades (First & Most Important Step):

Double-check your measurements! We recommend using a steel tape measure and measuring the exact window width and height in three places.

Power First: Decide your power source (plug-in transformer or rechargeable battery pack) and have it ready. Fully charge the battery before installation if applicable.

Test Before Mounting: Pair the motor with your remote and/or app, and perform a test run before securing it in the window. Verify it travels smoothly and responds to commands.

Signal & WiFi: For smart models, ensure your WiFi signal is strong near the window during setup for easy integration with your home network.